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【单选题】
商业银行在运营和发展过程中，产生某些错误是不可避免的，正确处理投诉和批评有助于商业银行提高金融产品服务的质量和效率。关于对银行的投诉和批评，下列说法正确的是（）。A.
解决表面问题，不须深究
B.
错误已经发生，银行声誉的损失已无可挽回，解不解决无所谓
C.
正确处理有助于深入发掘银行潜在的风险，有助于银行的声誉风险管理
D.
容易解决的先处理，不容易解决的问题就忽视
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反馈参考答案：
举一反三
【单选题】(Section A short conversation) 8.
A.
The woman goes to school during the day and works at night.
B.
The woman has to work to support herself.
C.
The woman's classes are not difficult.
D.
The woman studies at night.
【简答题】Short skirts were popular in 1920s.
【单选题】_____ this report _____ in such a short time was quite a difficult exercise.
A.
getting; done
B.
get; done
C.
to get; to do
D.
getting; to do
【简答题】Read and match. (将下列的反义词连线) 1. short 2. yes 3. small 4. long 5. tall 6. short 7. big 8. no
【单选题】(Section A short conversation) 8.
A.
Because she has got an appointment.
B.
Because she doesn't want to.
C.
Because she has to work.
D.
Because she wants to eat in a new restaurant.
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