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【简答题】
阅读下面的短文,根据要求回答相关问题。 [1]Stamp collectors usually collect stamps only from certain countries or regions. The traditional method of stamp collecting is to organize stamp collection according to the issue dates. [2]Of course, there are many methods of collecting stamps. You can collect stamps relating to a particular theme. For example, sport lovers may choose the Olympic theme. They try their best to find Olympic stamps issued by various parts of the world every four years. Some of them may want to concentrate on even more specific sport activities like ball games, gymnasium, swimming, etc. [3]If you like astronomy, you may be keen on collecting stamps describing the stars, planets, spacecraft, spacemen, etc. once you have fixed the topic, you no longer need to bother about stamps other than the theme you selected. Then, you can put all your effort to collect the stamps around it. [4]China issues zodiac animal stamps (十二生肖邮票) every year to celebrate the Lunar New Year. They are extremely popular and a lot of collectors wait patiently for 12 years to collect a full set of them. Hong Kong’s Lunar New Year special stamp series began in 2000 with the Year of Dragon and the twelfth and final set was issued in 2011, the Year of Rabbit. Recently some Western countries have issued zodiac animal stamps, which attract a lot of attention as well. [5]You may choose any theme you like. However, you should bear in mind an essential point. The topic you choose should not be too narrow. Otherwise, it is very difficult to collect stamps around the topic. You will be depressed and even lose your interest in collecting stamps. [6]Collecting stamps with these is especially popular among teenagers because there is a wide range of choices for them. The main challenge is how you organize and expand your collection around your theme. 小题1:What is the main idea of the passage? (no more than 5 words) 小题2:What should you do if you want to collect a full set of zodiac animal stamps? (no more than 7 words ) 小题3:Why shouldn’t your topic be too narrow ?  (no more than 10 words ) 小题4:List the three general themes in collecting stamps mentioned in the passage.(3 words) 小题5:Who like collecting stamps best? (1 word )
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参考答案:
举一反三
【多选题】接到投诉电话,做法正确的是:
A.
面对投诉,态度诚恳,体现顾客是上帝的原则。
B.
提出合情合理的解决方案。
C.
对本公司业务熟悉,善于向顾客解释与沟通。
D.
耐心聆听,及时道歉。
【判断题】湖北 酸甜苦辣咸都喜欢吃
A.
正确
B.
错误
【简答题】为什么要给公文分类?常见的公文分类的方法有哪些?
【单选题】为了减缓肾小球硬化的发生,临床上主要注意
A.
低盐饮食、适量蛋白质、高热量、高维生素饮食
B.
适当的休息
C.
避免上呼吸道感染
D.
服用利尿药物
E.
高蛋白高脂肪饮食
【多选题】接到投诉电话,做法正确的是:( )
A.
面对投诉,态度诚恳,体现顾客是上帝的原则。
B.
对本公司业务熟悉,善于向顾客解释与沟通。
C.
耐心聆听,及时道歉。
D.
提出合情合理的解决方案。
【单选题】网约车平台公司接到乘客投诉后,以下做法哪些是正确的()。
A.
派司机跟乘客协商妥善的解决方案
B.
接到关于司机超速驾车的投诉后,开除该司机开网约车
C.
在24小时内处理
D.
在7日内处理完毕,并打电话将处理结果告知乘客
【多选题】下面关于首问负责制说法正确的是()。
A.
当客户以电话或传真形式投诉、咨询、求助时或客户服务人员与客户面谈时,对客户提出的问题、要求、意见和建议等,第一受理者就是公司的代言人,第一受理者有责任和义务亲自或协调公司相关部门予以解决或给客户一个满意的答复。
B.
多选若第一受理者对客户提出的问题、要求、意见和建议不知如何解决或答复时,要认真、详细地做好记录,记下客户的联系电话或传真电话、E-MAIL等,然后及时以电话、传真、电子邮件等形式通报给公司有关部门处理。
C.
在有关部门处理过程中,第一受理者要跟踪处理情况直到确信客户提出的问题、要求、意见和建议等得到有效处理,遇到有关部门不合作或处理不及时的情况,第一受理者第一时间把问题升级到直接上级领导,寻求协助解决。
D.
牢记“个人代表公司”,受理客户提出的问题、要求、意见和建议时,第一受理者答复要准确、详尽、规范。切忌敷衍了事。
【判断题】从相对简单的领域去了解自然,有利于知识的积累和生产力的发展。()
A.
正确
B.
错误
【单选题】公文筐测试也称为( )。
A.
公文分类
B.
公文整理
C.
公文处理
D.
公文归类
【多选题】网约车平台公司接到乘客投诉后,以下做法哪些是正确的( )。
A.
派司机跟乘客协商妥善的解决方案。
B.
接到关于司机超速驾车的投诉后,暂停该司机开网约车。
C.
在 24小时内处理。
D.
在7日内处理完毕,并打电话将处理结果告知乘客。
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