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【单选题】
“I don’t think it’s my ___ that the TV blew up. I just turned it on, that’s all,” said the boy.A.
error
B.
mistakes
C.
fault
D.
duty
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举一反三
【单选题】听力原文：W: Hello? I booked a cab last night under the name Winslow to pick me up for an early flight today. It's now 7:10 a.m. and a cab hasn't arrived yet. M: Ah, yes, Ms. Winslow, I found your booking....
A.
On the street.
B.
In a car.
C.
At the airport.
D.
On the phone.
【简答题】Back to the glass of water, that's what we're here for. So, I promise -- I mean, it still has -- it doesn't have any water in it, I'm sorry. But I still need to work on this machine a little bit becau...
【单选题】听力原文：M: We continue with the World of Investigation. Laura, an identical twin, has agreed to contribute to our investigations, l must apologize for the fact that Laura's twin cannot be here tonight. A...
A.
Same height.
B.
Same friends.
C.
Same number of children.
D.
Same university.
【简答题】主机遥控系统中的强制制动回路,在控制回路中不是单独存在的而是附加于 回路上。
【多选题】接听电话的程序
A.
听到铃响两次后拿起话筒
B.
自报公司名称及科室名称
C.
确认对方姓名（及单位）
D.
寒暄问候
E.
商谈有关事项，确认注意事
F.
礼貌地道别，轻轻放好话筒
【单选题】正确接听电话的程序是哪一个？（）
A.
问候来电者→准确记录信息→确定客户需求→采取措施→结束通话
B.
确定客户需求→准确记录信息→采取措施→结束通话
C.
问候来电者→确定客户需求→准确记录信息→采取措施→结束通话
D.
问候来电者→确定客户需求→准确记录信息→结束通话
E.
问候来电者→确定客户需求→采取措施→结束通话
【单选题】听力原文：M: We continue with the World of Investigation. Laura, an identical twin, has agreed to contribute to our investigations. I must apologize for the fact that Laura's twin cannot be here tonight. A...
A.
Same height.
B.
Same friends.
C.
Same number of children.
D.
Same university.
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