【单选题】听力原文:M: When shall we start? F: Now it's 8: 30. We'll start half an hour later. When will they start?
【单选题】食物中毒的潜伏期短,一般为______小时以内。
【判断题】When faced with positive options, we tend to be risk taking.
【判断题】When faced with positive position, we tend to be risk-taking.
【简答题】We realized from this experience _______ when faced with er, we should stay calm.
【单选题】What should we do when faced with a contrastive situation?
【判断题】食物中毒的潜伏期短,一般为24小时以内。
【简答题】景区的_________为游客体验管理提供了有效工具
【单选题】酒店服务接待中有一个著名的“100-1=0”的定律,即在为顾客提供全方位的酒店服务时,如果有99项服务都做得非常完美,仅有1项服务令顾客不满意,那么最终顾客的总的体验依然是不满意。这是指旅游景区服务接待管理的( )。