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【单选题】
以下关于客户服务管理描述对的是A.
由于新客户在客户总数中占有较少，故而客户服务管理只针对老顾客进行
B.
客户服务管理是指企业为了建立维护并发展顾客关系而进行的各项服务工作的总称
C.
客户服务管理是为了让客户记得企业的存在，平时只需要保持电话联系即可，不需记录管理档案
D.
客户服务管理涵盖面较窄，通常在售后进行
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举一反三
【单选题】Without ______, there is no way to determine the very sense of the word that the speaker intended to convey.
A.
context
B.
. semantic unity
C.
structural stability
D.
stylistic feature
【单选题】Rhetorical features are shown in such respects of phonetic and lexical manipulation as well as _______.
A.
semantic unity
B.
structural stability
C.
idiomatic variation
D.
figure of speech
【单选题】Structural stability means the structure of an idiom is generally( ) .
A.
movable
B.
unstable
C.
unchangeable
D.
understandable
【简答题】实验是化学研究的基础，下列各图所示的实验方法、装置或操作正确的是 （ ）。
【判断题】Neutrons have essentially the same mass as protons. They contribute to the structural stability of the nucleus—if there are too many or too few, the nucleus may disintegrate by radioactive decay—but t...
A.
正确
B.
错误
【简答题】下列各图所示的实验操作中，正确的是
【多选题】What may be included in structural analysis?
A.
A check of the overall stability.
B.
Determination of internal forces and stresses.
C.
Calculation of the deformation.
【单选题】Load line regulations are designed to insure that a vessel has adequate structural strength and sufficient ().
A.
lifesaving equipment
B.
stability
C.
mooring tension
D.
riser tension
【简答题】#G羽调的调号是( )个( )号
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