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【多选题】
有效倾听顾客的抱怨的方法A.
让客户先发泄
B.
善用肢体语言
C.
确认问题所在
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举一反三
【单选题】Which of the following is true about the present swine flu viruses?
A.
The viruses can infect different species.
B.
The genes of the viruses come from pigs.
C.
The viruses mix genes from different species.
D.
The genes of the viruses were made artificially.
【简答题】It is proved that influenza viruses come from the viruses in ______.
【单选题】'Viruses waiting for a disease' refers to ______.
A.
those viruses carried in the blood of animals
B.
some viruses which are at present harmless to man
C.
the viruses that reproduce in man without making him ill
D.
the still-not-yet-discovered viruses in the jungle
【简答题】仲裁庭对当事人申请仲裁的争议作出裁决，自裁决书作出之日起发生法律效力。（ ）
【单选题】There are so many viruses on the Internet. If ____ accidentally, the viruses may make your computer break down.
A.
downloading
B.
to be downloaded
C.
downl oaded
D.
being downloaded
【多选题】关于仲裁中裁决的表述，正确的是（ ）。
A.
裁决书自作出之日起发生法律效力
B.
仲裁庭仲裁纠纷时，其中一部分事实已经清楚，可以就该部分先行裁决
C.
仲裁庭不能形成多数意见时，裁决应当按照首席仲裁员的意见作出
D.
裁决应当按照多数仲裁员的意见作出，少数仲裁员的不同意见可以记入笔录
E.
当事人自收到裁决书之日起15天内，发现裁决书中的文字、计算错误，可以请求仲裁庭补正
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