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【单选题】
下列哪一项指标是基于客户产生的收益与获取/服务该客户产生的费用、以及基于公司与客户之间关系的生命周期的期望值来衡量的?A.
流失率(churn rate)
B.
客户终身价值
C.
每个销售线索的成本
D.
每笔销售成本
E.
客户平均价值
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反馈参考答案：
举一反三
【单选题】I want to _______ about the bad service of the hotel.
A.
company
B.
complain
C.
comfortable
D.
cooperate
【单选题】化学毒物对免疫系统作用的特点,不正确的是
A.
反应的灵敏性和复杂性
B.
对免疫系统的毒性出现较迟
C.
损害免疫系统的剂量低
D.
对免疫系统的反应具有双相性
E.
对免疫系统作用的选择性
【单选题】— What do you think of the hotel? —Not bad. You can't find in such a small town. [ ]
A.
a good one
B.
the good one
C.
a better one
D.
the best one
【简答题】Many customers made ____________ (complain)about the bad service the hotel offered.
【简答题】They p______ about the bad food at the hotel yesterday.
【单选题】Only by bringing in new management, I guess, ________ our hotel from bad to worse
A.
we can prevent
B.
we have prevented
C.
can we prevent
D.
have we prevented
【简答题】A bad hotel a terrible holiday.A. makes for
【单选题】They ____ about the bad food at the hotel.
A.
attempted
B.
pursued
C.
struggled
D.
protested
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