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【单选题】
20世纪90年代早期，某国外寿险公司为提高服务质量，不断进行流程分析，确定增加客户满意程度的核心业务流程，并且不断改进其效果。这说明（）A.
改进服务质量，可以主要依靠喊口号
B.
改进服务质量，主要靠技术至上
C.
改进服务质量，必须落实到具体的流程当中
D.
改进服务质量，可以一劳永逸
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【简答题】I ________(wash)all the clothes. So I can have a rest.
【简答题】What a rotten day I’ve had! Everything went wrong! This morning I just (1) ____(hang out) the washing when it (2) ____(start) to rain, so I had to bring it all in again! Then I decided to clean out th...
【简答题】When I was young, everything that went wrong in mu house seemed to be my fault. Once, my brothers tried to make cookies. They blended flour and ginger and made a disgusting paste. Then they tried to w...
【简答题】(wash) My car is dirty. I’ll have it _____________tomorrow. Stay quiet or I will have you _____________the cars all the day.
【单选题】听力原文：M: Oh! I turned all of my white socks pink. I threw a red T-shirt in by accident. W: Have you tried running them through again with bleach? Q: What does the woman suggest? (15)
A.
Wash his red T-shirt again.
B.
Buy new white socks.
C.
Throw away his pink socks.
D.
Use bleach on his socks.
【简答题】When you want to go shopping,decide how much money you can spend on new clothes.Think about the kind of clothes you really need.Then look for those clothes you really need.Then look for those clothes ...
【简答题】I have to wash all the plates and things after meals .(对画线部分提问) _____ _____ you have to wash all he plates and things?
【单选题】The washing machine has _______ so I have to wash all our clothes by hand.
A.
slowed down
B.
broken down
C.
cooled down
D.
turned down
【简答题】I have to wash all the plates and things after meals. (划线提问) _____ _____ you have to wash all the plates and things?
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