服务质量最终取决于外部客户的评价和感受,因此服务监测应重点关注面向客户端的服务测评,包括( )和( ),这也是服务监督和服务评估的基础。 ① 满意度分析②投诉分析③满意度监测④投诉监测
A.
①②
B.
②③
C.
①③
D.
②④
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【简答题】Brick by Brick (BBB) is a building business that provides a range of building services to the public. Recently they have been asked to quote for garage conversions (GC) and extensions to properties (E...
【单选题】The maneuvering information required to be posted in the wheelhouse must be based on certain conditions.Which of the following is NOT one of these conditions ().
A.
The hull must be clean
B.
There must be calm weather-wind 10 knots or less and a calm sea
C.
There must be no current
D.
The depth of the water must be at least one and one-half times the draft
【简答题】C It is have xxxxxx that clothing manufacturcrs(生产商)follow certa a untharm standards far yarious featurce(特征)of clothes. What seerns strange, however. Is that the xxxxxx adopted for women is the oppos...
【单选题】C It is have xxxxxx that clothing manufacturcrs(生产商)follow certa a untharm standards far yarious featurce(特征)of clothes. What seerns strange, however. Is that the xxxxxx adopted for women is the oppos...
A.
It has been followed by the industry for over 400 years.
【单选题】We say business is truly the backbone of our modern life because _____. A. many times a day, people engage in business in one way or another B. business provides people with jobs C. our existence and ...
A.
many times a day, people engage in business in one way or another
B.
business provides people with jobs
C.
our existence and welfare depend on business
D.
business supplies goods and services, which satisfy our wants