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【单选题】
以下对客户及客户服务理解正确的是( )A.
客户服务是指与有形产品对比，额外提供的内容
B.
客户是指购买了企业产品或服务的人
C.
客户是指一群具有消费能力或消费潜力的人，是产品或服务的使用者或接受者。客户服务是指为了能够使企业与客户之间形成一种难忘愉悦的互动，企业所能做的一切工作
D.
客户服务指的是售后服务
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举一反三
【简答题】instant messaging
【单选题】What is a benefit of text messaging?
A.
Text messaging delivers messages between private mobile phone users quietly and discreetly.
B.
Text messaging is a convenient alternative to the telephone.
C.
Text messaging allows organizations to provide immediate alerts.
D.
All of these choices are benefits of text messaging.
【单选题】听力原文：Now, text messaging is increasingly being used by UK hospitals to remind patients about outpatient appointments—and could potentially save the National Health Service millions of pounds every yea...
A.
正确
B.
错误
【单选题】There is an ongoing debate about the potentially harmful effects ________ text messaging can have on people's grammar.
A.
what
B.
who
C.
that
D.
whose
【单选题】An (71) service bus (ESB) acts as a shared messaging layer for connecting applications and other services throughout an enterprise computing infrastructure. It supplements its core (72) messaging back...
A.
encapsulation
B.
enterprise
C.
extention
D.
encode
【单选题】What has been done about text messaging?
A.
Evidence is now being collected to fight against text messaging.
B.
Bus drivers and train drivers are forbidden to text messages.
C.
Some laws about text messaging have been put into effect in America.
D.
Some actions have been applied to solve the trouble caused by text messaging.
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