They seem to miss a lot of _. When they visit a customer to _ or repair a photocopier, it's their chance to look at all the _ there and suggest how Trident could _ the company's needs better. Then there's their problem with _, the Parts Services Department keeps _ low, for financial reasons, but that means the engineers often can't get the parts they need for call-outs, and the customer has to wait. Now, what about _ within the company? I'm sure you'll agree they're not as good as they could be. Why do you think that is? Well, I was a bit surprised, because, in fact, middle managers hold _ meetings with their departments. But that's because they're given information by the top management about policy _ and plans, for instance, which they have to pass on. But I have to say that some of them don't seem to think their staff can have anything to say that's _ hearing. And, of course, this creates ill feeling.