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【多选题】
在处理客户投诉时, 以下表述不恰当的是 ( ) 。A.
“不可能，
B.
“我绝没有说过那种话”
C.
“这是我们公司的规定”
D.
“我不大清楚”
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反馈参考答案：
举一反三
【简答题】替代效应(substitution effection)
【单选题】The following can be said about the income and substitution effects of a price increase on the demand for the good whose price rose:
A.
The former is always positive and the latter is always negative.
B.
Both can be either positive or negative.
C.
While the latter is always negative, the former can be either positive or negative.
D.
While the former is always negative, the latter can be either positive or negative.
【简答题】进口替代(import substitution)
【简答题】基因置换(gene substitution)
【单选题】Which one of the following is not the kind of substitution?
A.
nominal substitution
B.
verbal substitution
C.
clausal substitution
D.
sentence substitution
【简答题】替代互换(substitution swap)
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