Read the text about customer car. In most of the lines 34 — 35 there is one extra word. One or two lines, however, are correct. If a line is correct, write CORRECT on your Answer Sheet. If there is an extra word in the line, write the extra in CAPITAL LETTERS on your Answer Sheet. Customer care Apart from ensuring that an efficient electricity supply for our customers. Nat Electric provides an invaluable service in other areas 34 as well. While our Customer Helpline(charged a local rates)is the 35 first point of contact with when you want to make an enquiry and 36 we receive a huge number of calls from customers-on 37 average, there are 50 000 calls a one week a. Available 24 hours 38 a day, seven days a week 365 days a year, our Helpline on advisors 39 aim at to answer 95 percent of all calls within 15 seconds. There 40 are more than 200 advisors, working in around the dock to 41 provide for this servicd, backed by a further 80 support staff 42 who do handle any necessary paperwork. Although our target 43 is to reply to letters within 10 working days. Nat Electric regularly 44 responds within three to four days, and we are especially proud of the 45 standards achieved by our customer relations team. (34)