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【单选题】
大红袍属于哪类茶?A.
绿茶
B.
红茶
C.
乌龙茶
D.
黑茶
E.
白茶
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举一反三
【单选题】银行业从业人员处理客户投诉时，（ ）。
A.
不应当理会客户错误的投诉和建议
B.
应当耐心听取客户投诉，事后若经过调查发现客户投诉不当，则不必再答复客户
C.
若在机构规定的投诉反馈期限内无法拿出意见，只能搁置
D.
应当将处理的进展和结果适时地告诉客户
【单选题】We have spoken of marriage as a formal contract. It should be noted, however, that this contract does not【C1】______the same form. in different societies. In western societies the【C2】______of a man and...
A.
make
B.
get
C.
take
D.
do
【单选题】银行业从业人员处理客户投诉时，（ ）。
A.
不应当例会客户错误的投诉和建议
B.
应当耐心听取客户投诉，事后若经过调查发现客户投诉不当，则不必再答复客户
C.
若在机构规定的投诉反馈期限内无法拿出意见，只能搁置
D.
应当将处理的进展和结果适时地告诉客户
【单选题】听力原文：Man: Good evening. Today, we invited Professor Lynch, an expert on Arabian culture to tell us some facts about the language that we may not really know. Woman: Hi, good evening. It's my honor to ...
A.
That colloquial Arabic is the everyday spoken language, which varies from country to country.
B.
That Arabic is just one language that all Arabs understand, speak and write.
C.
That classical Arabic and Modern Arabic are two different kinds of written Arabic.
D.
That pan-Arabic provides a means of communication between educated people of different Arab nationalities.
【简答题】职业生涯规划是员工对自己一生职业发展的总体计划和总轮廓的勾画，以下属于个人职业生涯规划基本步骤的是()。 A职业生涯机会评估 B职业生涯策略制定 C个人自我评价 D职业生涯目标与路线设定
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