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【单选题】
关于服务质量的认识,正确的一项是:A.
职能质量是指服务过程的产出，即客户从服务过程中所得到的东西
B.
服务质量一般包括技术质量和职能质量两个方面的内容
C.
技术质量是指服务推广的过程，即服务人员在向客户提供服务与客户打交道的过程
D.
服务质量水平的高低完全由服务提供者所决定
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【单选题】_____ your advice, I would have had no trouble with my papers.
A.
Had I followed
B.
If I followed
C.
If I have followed
D.
Once I followed
【单选题】in your position,I would help him. [ ]
A.
Was I
B.
Were I
C.
If I am
D.
If I had been
【简答题】As a foreigner , I often hear the Chinese calling me laowai ” . If I could not speak Chinese or if I had no understanding of Asian customs , I might be angry when I am called a “ laowai ” . But having...
【简答题】第三章作业.doc
【单选题】________you were coming，I would have stayed at home.
A.
If I know
B.
Should I know
C.
Had I known
D.
If I should have known
【单选题】I could have helped the old man ______ yesterday morning.
A.
did I come
B.
if I came
C.
had I come
D.
if I should come
【单选题】time tomorrow, I would teach you how to play the piano.
A.
Had I had
B.
If I would have
C.
If I have
D.
Were I to have
【单选题】I would have met him ______ to the cinema last night.
A.
have I been
B.
had I been
C.
if I am
D.
if I have been
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