Questions 19-33 l Read the article below about doing business online. l Choose the best word or phrase to fill each gap from A, B, C or D on the opposite page. l For each question( 19-33 ), mark one letter( A, B, C or D ) on your Answer Sheet. l There is an example at the beginning( 0 ). Planning In any planning system, from the simplest budgeting to the most complex corporate planning, there is an annual process. This is partly due to the fact that firms 19 their accounting on a yearly 20 , but also because similar 21 often occur in the market. Usually, the larger the firm, the longer the planning takes. But typically, planning for next year may start nine months or more in advance, with various stages of evaluation leading to 22 of the complete plan three months before the start of the year. Planning continues, however, throughout the year, since managers 23 progress against targets, while looking forward to the next year. What is happening now will 24 the objectives and plans for the future. In today's business climate, as markets constantly change and become more difficult to 25 , some analysts believe that long-term planning is pointless. In some markets they may be right, as long as companies can build the sort of flexibility into their 26 which allows them to 27 to any sudden changes. Most firms, however, need to plan more than one year ahead in order to 28 their long-term goals. This may reflect the time it takes to commission and build a new production plant, or, in marketing 29 , it may be a question of how long it takes to research and launch a range of new products, and reach a certain 30 in the market. If, for example, it is going to take five years for a particular airline to become the 31 choice amongst business travellers on certain routes, the airline must plan for the various 32 involved. Every one-year plan, therefore, must be 33 in relation to longer-term plans, and it should contain die stages that are necessary to achieve the final goals.