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【简答题】
呼叫中心实训系统——题集执行——练习目录——课程实训题——客户沟通能力教程——客户沟通技巧——进行有效提问——第 8 题。
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举一反三
【单选题】What's wrong with Sam's baggage?
A.
It was lost.
B.
It was not on this aircraft.
C.
The airliner will compensate his lost baggage.
D.
Sam found it on the conveyer belt.
【单选题】What is Sam and Mabel’ s wish?
A.
Sam and Mable Brown wish they lived in a city.
B.
Sam and Mable Brown wish they lived on a farm.
C.
Sam and Mable Brown wish they lived overseas.
D.
Sam and Mable Brown wish they lived with their children.
【单选题】What’s the author’s purpose of writing this test?
A.
To suggest ways to prepare for college learning
B.
To help readers find the right college
C.
To make Johnson Review popular
D.
To introduce college life
【单选题】What is the author's purpose of referring to Sam's broken bicycle?
A.
To illustrate the ways to repair his bicycle.
B.
To discuss the problems of his bicycle.
C.
To tell us how to solve a problem.
D.
To show us how to analyze a problem.
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