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【多选题】
对客户期望管理的方式，说法错误的是（）A.
模糊的期望使得客户对服务的评价稳定
B.
转移客户注意力没法淡化那些企业很难提供的服务项目
C.
降低期望一种有效的战略是高承诺、高超越
D.
客户期望是一把“双刃剑”
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举一反三
【单选题】—Have you seen the CCTV news on TV? —Yes, _______ children had a good festival on the _______ Children's Day. [ ]
A.
millions of; sixty
B.
ten million; sixty
C.
millions of; sixtieth
D.
ten millions; sixtieth
【简答题】Luckily it was put out in time, but we found it difficult to again.
【单选题】It was a real race time to get the project done. Luckily, we made it.
A.
over
B.
by
C.
for
D.
against
【单选题】The last paragraph tells us that in Britain______.
A.
parents have all benefited from children's clubs
B.
parents used to take their children to every club
C.
parents have come to know the standard of education
D.
parents used to be wise on how to raise children
【单选题】There was a fire in the hotel around midnight last Friday. Luckily, it was soon .
A.
turned on
B.
turned off
C.
put on
D.
put out
【单选题】下列关于汪曾祺的《四方食事》的艺术特点,描述错误的是( )
A.
好似野老闲言、家常话一般，饶有趣味
B.
具有历史散文的特色，显得科学严谨
C.
常常在文中旁征博引，知识面极其广博
D.
能体现他对某种诗意生活的追求与悍卫
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