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【简答题】
服务保证的期望收益可以用 、 、 来衡量,期望成本包括对 的赔偿和 的成本,只有在确认收益大于成本的情况下,服务保证的推出有意义的。
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举一反三
【单选题】Although punctual himself, the professor was quite used to ______ late for his lecture.
A.
students
B.
students to be
C.
students'
D.
students' being
【单选题】Unless otherwise _______, we wish to arrange to take out a TPND insurance policy for you on the shipment.
A.
instructed
B.
instructions
C.
instructs
D.
instructing
【单选题】Tom got all A’s ________ he spent most of his time studying.
A.
if
B.
before
C.
because
D.
although
【简答题】同学们好! 请将实践活动准备阶段视频上传!
【简答题】完成习题集P36 6-7(1)后,拍照提交
【单选题】There are things people accept less, _____ you defend them.
A.
as
B.
while
C.
the moment
D.
the more
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