【简答题】1) What alternative could you offer if the guest room has some sort of malfunction? 2) What alternative could you offer if the food is not satisfactory? 3) What could you offer if something is lost?
【简答题】Clerk : Welcome to the Sheraton. May I help you? Guest: I’d like to check in. I have a reservation. Clerk : What’s your name, please? Guest: Phillip Parker. Clerk: Yes, Mr. Parker. You requested a sin...
【单选题】After the guest confirm the order, the waiter could tell the guest the time of preparing dishes and ask the guest to wait a moment by________________
A.
Would you like some vegetables for your lunch?
B.
Are you ready to order now?
C.
It takes about ......to prepare your dishes and wait a moment please.