Writing: If you are the manager of the hotel who received the letter of complaint as following, please write a reply to the customer. Dear Sir or Madam, Following my recent experience of your hotel, I have decided to send you some feedback in the hope that you can improve your service. I arrived at the reception at 6 am on 7th November to find there was no record of my booking. As a result of this, I waited 45 minutes. The following day, my two clients and I were delayed due to the meeting room being doubled-booked. Eventually, we were given another smaller room. Finally, the towels were not changed overnight. Room service explained that this was because of the hotel's “environmentally friendly” policy. While I agree with the sentiment of this policy, I don't think that changing at least one towel is unreasonable. Despite having been very satisfied with your service in the past I may have to reconsider using your hotel in the future. I would be grateful to hear any comments you have to make in writing. Yours faithfully John