Education officials and industry experts are debating the future of online learning. The discussion is important because recently hundreds of universities in the United States have moved classes online because of the ___1___ of the new coronavirus. For Asha Choksi, the ___2___ of internet-based or online study programs has led to major improvements in higher education. “What it’s done is, it’s actually given a lot more power to students in terms of how, when and where they learn,” the head of research for Pearson Education told VOA. Her company __3__online learning programs. Colleges and universities ___4___ have been looking for ways to provide high quality education off campus and outside of normal business hours. The decision by many schools in the U.S. to __5__ in-person classes during the recent coronavirus __6__ has shown how important online teaching can be. And demand for such programs is increasing. A growing industry The ___7___ advising company Tyton Partners valued the online program management industry at over $1.5 billion in 2015. Choksi, however, argues that her company is creating a path to higher education for people who might not have been able to get a degree otherwise. Pearson Education is one of a growing number of companies that have __8__ with schools to create online study aids and full degree programs. Classes meet online through video conferencing. In this way, students are able to communicate with each other and their professors even when they are far away from school. Online learning also __9__ older students, who work full-time and support families, to work on their education in their free time. It can be helpful for people who might have difficulty coming to a college campus, such as disabled students or those who live far from any college or university. However, recent research suggests the majority of college students and professors prefer in-person __10__. In addition, some experts are concerned that companies supervising online learning programs are not clear about the policies they have with the schools they serve. Last year, the EDUCAUSE Center for Analysis and Research published two opinion studies on online higher education programs. Researchers asked over 40,000 American ___11___ students and 9,500 professors what they thought about these programs. In both groups, at least 70 percent of people said they prefer in-person instruction. “Students see in-class lectures as opportunities to engage with instructors, peers, and...content,” the researchers wrote. “Faculty ___12___ with their overall technology experience has declined.” In-person learning is especially important in fields like healthcare and teaching. Online education can never really take its place, said Stephanie Hall. She is a fellow with the independent policy research group The Century Foundation. “Students need to experience...what it is they’re learning about, reading about or hearing about in the classroom. And I don’t know yet the degree to which technology can__13___ that,” said Hall. She added that it is not just the user experience that is the issue. Her organization has released several studies about a number of online program managers, known as OPMs. These include companies such as Pearson Education, 2U and Academic Partnerships. When schools make agreements with OPMs to run their online programs, they often do not make important information available to students, Hall said. This includes how much control the company has over the design of the program or whether the ___14___ leading the classes were involved in their design. In addition, many colleges and universities ___15____ online programs as a low cost opportunity for students. But in some cases, students attending in person classes get financial aid and online students do not. This is another detail which many schools do not make clear to students. Hall argues that rules for these programs are very limited. She said schools should be required to give all of this information to students. She also believes agreements between the schools and companies are too long and should be renewed each year. In this way, companies will improve to keep the ___16___. But Asha Choksi says OPMs are already working to make their systems better. And no one can predict what these programs or higher education will look like in the future. She __17__ that the EDUCAUSE study mainly centers on the opinions of traditional students, meaning those between 18 and 24 years old. In her opinion, the study does not deal with the needs of non-traditional students who just do not have the time to enter traditional programs. Although there is a __18___, online higher education is here to stay, Choksi said. I’m -Anne Ball. And I’m Pete Musto.