To: Gordon Banks From: Customer Service Date: April 10, 20-- 02:11:58 P.M. Subject: Quickstar Battery Recall Dear Mr. Banks: Thank you for your e-mail, and for participating in the Quickstar recall of certain batteries built with Reffex cells. Your replacement battery has been shipped and you can expect to receive your new battery within 7 to 10 business days. You may continue to use your notebook computer safely by turning the system off, ejecting the battery, and using the AC adapter and power cord to power your system until your replacement battery is received. With your replacement battery, Quickstar will also provide a means for you to return the affected batteries for proper disposal. If you have additional questions not covered on the recall Web site, or cannot access the Web site, please call Quickstar toll-free at 1-888-751-0011, Monday through Friday, 8:00 a.m. to 6:00 p.m. PST. You also can write to the company at Quickstar, Attn: Battery Recall 167000 Elm Parkway Los Angeles, CA 90088 We apologize for the inconvenience caused by this issue. Shipment of quality products always has been and continues to be our foremost concern. As always, if you have questions or concerns about this or any other subject, please feel free to contact us. Sincerely, Harold Rivers, Director Customer Service Department What can be inferred about Gordon Banks?