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Part three A Listen to the passage twice and fill in the blanks with the words you hear. In order to understand how to say I'm sorry and have it be an effective apology, we need to know what kind of_______1______to include when apologizing. How does one______2_____make someone else understand that they______3_______are sorry? Let's learn how to say Im sorry in the most______4________way. By giving a detailed account of the offence, you are making_____5_______that both you and the other person are talking about the same thing. _______6_______in mind that you should be as_______7_______as possible. Your apology should be focused on the_______8_______event(s) For example, if you missed an important date, dont apologize for your____9________absent- mindedness but instead for missing that specific____10_________. Next, by acknowledging the hurt or______11______done, you are justifying their feelings and the person who has been hurt begins to_____12______that you understand the situation. This is important to_______13______your relationship. Taking responsibility and______14_______your role in the situation without offering____15______is important to letting them know that you____16______that the event and your actions did cause them_____17_______. Don't try to defend yourself or_____18_____the situation or your actions. The____19______is all about THEM and how they feel. It doesn't matter if the actions were_______20______or not, the end result is the same and that is what needs to be focused on when learning how to say I'm sorry.
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