The aim of a hotel is to create a home from home for all the traveling guests who need rest, food and drink. The hotel should always satisfy its guests. The more the guests are satisfied, the more successful the hotel will be. The front office of a hotel is not only its shop window, but also its serve center. It is usually located near the main entrance to the hall. So the front office staff must have neat and smart appearances, good manners, a knowledge of languages and a head of figures. The Front Office staff's efficiency and personality are of great importance to the realization of the hotel's aim. The most important of all the qualities is a real liking for people and a warm desire to help them. When an overbooking occurs, the front office staff should find a room in another establishment for the guest.