(Greetings outside the hotel gate) (酒店大门外的问候) Bella: Good morning, Mr. Smith. Welcome to our hotel. 早上好,史密斯先生。欢迎来到我们的酒店。 Mr. Smith: Good morning. 早上好。 Bella: My name is Bella. I am the 1 It’s so nice to meet you. 我叫 Bella 。我是宾客关系主任。很高兴见到您。 Mr. Smith: Nice to meet you, too. 很高兴见到你。 Bella: I would like to 2 that you have 3 is that correct? 我想确认一下,您有两件行李,对吗? Mr. Smith: Yes, that’s right. 是的,没错。 Bella : Perfect. Let me take you up to the 4 where you can check in. 很好。我现在带您到行政酒廊办理入住。 Mr. Smith: All right, thanks. 好的,谢谢。 (Small talk in the elevator) (在电梯里闲聊) Bella: 5 Mr. Smith? 史密斯先生,你的航班顺利吗? Mr. Smith: It was fine, but I’m a bit jet-lagged. I think I’ll need to take a nap shortly. 没问题,但我还是有点时差反应。我想我一会需要小憩一下 Bella: Oh, I’m sorry, Mr. Smith. Jet lag is always difficult. 6 trying a massage at our Quan Spa? There are plenty of treatments that can help you relax away that jet lag. 哦,对不起,史密斯先生。时差总是让人很难受的。你要不要感受一下我们 “ 泉 · 水疗中心 ” ?我们有很多按摩和理疗的方式,可以帮助您消除时差反应,身心得到放松。 Mr. Smith: Sounds like a good idea. 听起来很不错。 Bella: 7 if you would like. 如果您愿意,我可以帮您预订。 Mr. Smith: I would appreciate it. How about 11:00 a.m.? I would like to get a massage after check-in. 了,非常感谢。上午 11 点怎么样?我想在办理入住手续后去按摩。 Bella: Sure. 8 当然。我很乐意为您效劳。