11-Unit 2 Part 5.mp3: In this part, you are going to hear some complaints Mr. brown, the tenant of an apartment, pours out to Mr. Nelson, the Apartment Manager. While listening, focus on the complaints, Mr. Brown's claims and Mr.Nelson's responses. Complete the chart below with key words. Complaint No. 1: 1 ) Mr. Brown’s claims: 2 ) ; ; ; Mr. Nelson’s responses: 3 ) ; ; ; . Complaint No. 2: 4 ) Mr. Brown’s claims: 5 ) Mr. Nelson’s responses: 6 ) ; Complaint No. 3: 7 ) Mr. Brown’s claims: 8 ) Mr. Nelson’s responses: 9 ) ; ; ; ;