Lisa:Lisa Reisert. Cynthia:Lisa?Hi.I'm so sorry to call,but I didn't know what to do.I have a 1 . Lisa:Slow down.What's the problem? Cynthia:Bob and Marianne Taylor. Lisa:Yep.They're 2 . Cynthia:Yeah,well,I think I sort of erased their 3 .I was never checked out on this system. Marianne Taylor:Did I mention I had a 4 reservation?This is my 5 .I downloaded it off the Internet myself. Cynthia:I know,Mrs.Taylor,calm down. Lisa:Don't say that.No... Bob Taylor:Calm down? Marianne Taylor:She told me to calm down! Bob Taylor:Don't tell us to calm down.We've been very calm right up until now. Cynthia:I'm so sorry.Lisa? Lisa:Cynthia,tell them,one more minute,they'll be happy,you 6 . Cynthia:One more minute,you'll be happy,I promise. Bob Taylor:We'd better be. Lisa:Now, 7 my PIN.It's 7-8-8...Hang on.Dad? Father:Lisa? Lisa:Can you hold on? Father:Sure. Lisa:OK,it's 7-8-8-4-underscore-L-Reisert. Cynthia:Lisa,I'm so sorry for calling. Lisa:No,no,no,it's fine,it's fine.Are you 8 in yet? Cynthia:What do I do? Lisa:Click on the Crisis 9 ,you'll see a list of empty rooms, give'em fourth-floor,compensate them for tonight and tomorrow. Cynthia:OK,just a second.OK,you are all set.The first two nights are gonna be on us.And if you need anything else,just let me know. Marianne Taylor:We won't. Cynthia:God,they totally threw me.They were such 10 . Lisa:There are no assholes,only guests with special needs.