listen to the following passage and try to fill in the blanks with proper words. Communication is neither the transmission of a message nor the message itself. It is the 1. ________ exchange of understanding, originating with the receiver. Communication needs to be effective in business, because communication is the 2. ________ of management. The basic functions of management (Planning, Organizing, Staffing, Directing and Controlling) cannot be 3. ________ well without effective communication. Business communication involves the constant 4. _______ of information. Feedback is an 5.__________ part of business communication. Organizations these days are very large and involve a number of people. There are 6. ___________ levels of hierarchy in an organization. The greater the number of levels, the more difficult is the job of managing the organization. Communication here plays a very important role in the 7. __________ of directing and controlling people in the organization. Immediate 8. _______ can be obtained and misunderstandings, if any, can be avoided. There should be effective communication between 9. _______ and subordinates. and between the organization and society at large (for example betwen management and trade unions). It is essential for the success and growth of an organization. Communication 10. __________ should not occur in any organization.