Don’t get stuck defending an unreasonable position just for the sake of not losing face. Be prepared to accept that you may have been wrong. Never tackle sensitive matters over the phone or by email. Remember that gestures and facial expressions can provide warning signs that you ’ re rubbing someone up the wrong way, which may lead you to change your approach to the subject. The way you stand can also send messages. 3. Why is it improper to deal with sensitive issues over the phone?
A.
You can’t see the gestures or facial expressions of the other person.
B.
Your intonation provides warning signs.
C.
You lose face if you defend your position over the phone.
D.
It may take a longer time to talk over the phone.