【简答题】If a guest comes to the Front Office and tells you there is a chance that she /he is going to stay two more days for she has an very important to meet. How would you deal with the problem?
【简答题】Answer the questions: (1) Which department is in charge of the repairing of the room facilities? (2) If a guest tells you by telephone "I can't use the toilet now", what will you say? (3) What would y...