Clerk : Good morning! China Southern (1) . What can I do for you? Mr Anderson : Yes, I’d like to (2) for tomorrow. Clerk: May I have your name, please? Mr Anderson : Certainly. It’s John Anderson. Clerk: Just a moment. I’m afraid I can’t find that name on the reservation list. May I have your name again, please? Mr Anderson : Really? My (3) is Anderson, that’s A-N-D-E-R-S-O-N, first name John. Clerk: Where to? Mr Anderson : Lijiang. Clerk: Let me see. Ah, your reservation was put under the name of John Sanderson. I’m terribly sorry about that. I’ll change it (4) . Mr Anderson : All right. Clerk: Mr Anderson, I’d like to check your reservation again. A business-class ticket from Guangzhou to Lijiang on 12 Oct. 2014. The flight number is CZ348, and the (5) time is 09:35 am. Is that correct, sir? Mr Anderson : Yes, it is. Thank you! Clerk: My pleasure. Have a pleasant journey!