&8226;Read the text below about customer care. &8226;In most of the lines 41-52 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct. &8226;If a line is correct, write CORRECT on your Answer Sheet. &8226;If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet. Customer care Apart from ensuring that an efficient electricity supply for our customers, NatElectric provides an invaluable service in other areas 41. as well. While our Customer Helpline (charged at local rates) is the 42. first point of contact with when you want to make an enquiry and 43. we receive a huge number of calls from customers - on 44. average, there are 50000 calls a one week. Available 24 hours 45. a day, seven days a week, 365 days a year, our Helpline on advisors 46. aim at to answer 95 per cent of all calls within 15 seconds. There 47. are more than 200 advisors, working in around the clock to 48. provide for this service, backed by a further 80 support staff 49. who do handle any necessary paperwork. Although our target 50. is to reply to letters within 10 working days, NatElectric regularly 51. responds within three to four days, and we are especially proud of the 52. very high standards achieved of our customer relations team. (41)