现在你是BYGICS(百职)速卖通女鞋专营店的客服人员,一位俄罗斯的用户购买了一款糖果粉色38码女鞋,客户收到这款鞋子后发现颜色发成红色,而且鞋子偏小,客户情绪激动,写信过来要求退货。对于是自身原因造成客户退货,首先要给客户道歉,但还是要尽量挽回客户,目前跨境物流费用高昂,所以店铺直接提供免费补发货物的补救措施,需要要登记好客户的要求,然后为客户重新发货。 身为客服人员的你将如何给客户回信呢? 操作要求:请按上述情景的客服拟好回复,并写在你的 Word 文档上传。
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