听力原文：F: Good morning, Customer Relations, Jennifer Miller speaking. How can I help you? M: Yes, I am calling about the computer I bought from you last month. There are some problems with it now. The disk drive does not work properly. Last Sunday, it failed to work from time to time. I called your Service Department last week and they had it repaired. But today, it stopped working completely. What's worse, it damaged one of my favorite disks. I just have no idea what to do with it. F: OK. I think I need some information before we find out what the problem is. What model do you have? M: It's Dimension 4600. F: Can I have you name and telephone number please? M: Sure, it's Arnold Philip, that's A -R -N -O -L -D. My number is 517 -637 -9876. F: OK. And do you still keep the invoice? M: Yeah, I do. F: What's the reference number? M: 3-2-4-1-N. F: And the date of purchase? M: 27th of May. F: And how much did you pay for that? M: It was ＄620 originally, but it was on sale then. So I got it at ＄570. F: OK. What we are going to do now is to transfer you to the Service Department and see if they can have a second look at it. M: I don't think I have time for that. I have an appointment. F: Then would you like them to call you back? M: OK. How about late tonight? F: No problem. I'll do that for you. M: Thanks. F: You are welcome. ?Look at the notes below. ?Some information is missing. ?You will hear a man complaining. ?For each question 9-15, fill in the missing information in the numbered space using a word, numbers or letters. ?You will hear the conversation twice. Customer Relations Customer's Complaints ITEM COMPLAINED: (9) _____________________ drive MODEL: (10) Dimension ________________ TIME OF PURCHASE: (11) ______________________ May PRICE: (12) ＄________________________ REFERENCE NUMBER: (13) __________________________ CUSTOMER'S NAME: (14) ___________________ Philip CONTACT NUMBER: (15) 517 ______________________ (9)