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举一反三
【判断题】客户服务是一个过程,而客户满意是一个结果。
A.
正确
B.
错误
【简答题】Complete these definitions by putting one word in each gap. The first letter has been given for you. 1. The person who runs the meeting is the c________. 2. The person who takes the m______ is the sec...
【判断题】在日常接待工作中,对待不同服务对象,采取一视同仁的服务态度
A.
正确
B.
错误
【判断题】在日常接待工作中,对不同服务对象态度应一视同仁,真诚热情。
A.
正确
B.
错误
【简答题】听句子,补全所缺的词。 1.My ________ musician is John Martinez. 2.The person is ________ height. 3.Do you like ________ music? 4.What did you do over the weekend, Lily? Oh, I ________ soccer. 5.Jack is an police...
【简答题】单句改错。 1.  You should make yourself understand in English.____ 2. The person was sent for would come here soon.____ 3.  Not known what to do,he asked me for help.____ 4.I am very glad to hear the news ...
【判断题】在日常接待工作中,当对待不同的服务对象时,应做到一视同仁的服务态度。
A.
正确
B.
错误
【简答题】James sat outside the office waiting for the interview. He felt so 1 that he didn't know what to do with 2 . The person who had gone in 3 him had been in there for nearly one hour. And she looked so c...
【简答题】单句改错。 1. The person to who you just talked is Mr. Li. 2. The room which windows face south is mine. 3. He has written a book of that I've forgotten the name. 4. I recently went to the town that I was ...
【判断题】在日常接待工作中,对不同服务对象态度一视同合仁,真诚热情是符合平等尊重要求。
A.
正确
B.
错误
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