Frederick W. Smith is the founder of the FedEx Corp., the largest and most successful overnight delivery service in the world. He is widely recognized as an outstanding entrepreneur with a(n) _______ and winning personality. But he prefers to attribute the success of his company simply to his new sphere of leadership. Smith was born into a wealthy family clan. As a juvenile, he suffered from the pass-away of his father as well as a disease that rendered him invalid and more liable to be _______ by bullies. In the _______, especially at Yale University, however, his passion for “big idea” built up with his knowledge about the world. In a term paper for an economic class, for example, he drafted a _______ for a transportation company that would ensure overnight delivery of small and time-sensitive goods, but the professor did not regard it as _______. After graduation, he joined the Marines and went to Vietnam, with his ever-stronger desire to be _______. And from his military experience, he deduced the insight that good leadership had _______ on a company’s bottom line. Home from Vietnam, he decided to _______ at starting his own business. At first, things went far from smooth due to _______ and financial losses. But his philosophy of People, Service, and Profit (P-S-P for short) pulled his business through hardships to its culmination. Whenever asked for the secrets to success in business, therefore, he normally boils them down to three key points: 1) An appealing product or service, complete with a _______; 2) An efficient management system; and 3) The P-S-P art of leading a team as the single most important issue.