Task 2 Listen to the text and fill in the blanks with what you hear. “The word ‘etiquette’ means ‘the forms of ___________ prescribed in polite society’. Essentially, etiquette means ‘good _____________.’ When you are in the business world, you should know the ___________________ of business etiquette. The importance of etiquette cannot be overstated because how you present yourself will have a huge _________ on the level of success you will _________. Working as a secretary, you are representing the __________ and ‘face’ of your company; companies tend to ____________ those who can present a positive image to their various stakeholders, as well as the media. Therefore, you should know some fundamental rules of secretary etiquette, which mainly include rules about how to __________ a professional image. To do so, you have to know how to choose adequate dress, _________ appropriate make-up and act in a professional and ___________ manner.”