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搜题
【多选题】
纤维蛋白溶解是指体内A.
纤维蛋白降解
B.
因子Ⅰ降解
C.
能清除体内多余的纤维蛋白凝块和血管内的血栓
D.
纤维蛋白降解后不再凝固
E.
纤维蛋白降解后能凝固
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举一反三
【单选题】________ are complex behavioral systems in which people and companies interact to accomplish individual, company, and channel goals.
A.
Customer relationship management systems
B.
Distribution channels
C.
Partner relationship systems
D.
Consumer bases
【单选题】Which of the following guidelines should managers follow while building a customer-responsive culture?
A.
precisely defining employees' normal job requirements and ensuring they perform those actions alone
B.
giving service-contact employees continual training on product knowledge, listening, and other behavioral skills
C.
designing jobs with rigid rules and procedure that employees should stick to in order to satisfy customers
D.
preserving the discretion to make day-to-day decisions on job-related activities at the top level of management
【单选题】________ factors are the most popular bases for segmenting customer groups.
A.
Geographic
B.
Demographic
C.
Behavioral
D.
Lifestyle
E.
Personality
【判断题】Because it is hard to track and verify, behavioral data are less reliable in understanding customer behavior than are customer statements of their behavior.
A.
正确
B.
错误
【单选题】Which of the following is an example of a behavioral interview question?
A.
How would you deal with an angry customer who wants a refund immediately and is not willing to wait for the manager?
B.
Describe a time when you could not finish a task because you did not have enough information.
C.
Where do you see yourself in five years?
D.
Do you have any questions for us?
【单选题】________ is both an attitudinal and behavioral tendency to favor one brand over all others, whether due to satisfaction with the product or service, its convenience or performance, or simply familiari...
A.
Customer satisfaction
B.
Customer loyalty
C.
Customer value
D.
Customer retention
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