听力原文:Man: I think this is the last time I'm buying anything from that shop. I can't believe how inefficient they are! But they've got reasonable prices. The next time I buy a sofa I'd be prepared to pay double to avoid all this stress. They came to deliver it, and when I saw it I thought this isn't the sofa I chose, maybe the colour looks different in daylight. But it was mine. And then I realised that part of the cover at the back was torn and the filling was coming out. So I got them to take it away and now I have to wait two weeks to get it replaced. You hear a man talking about a sofa he bought. What is he complaining about?