听力原文：F=Female M=Male. F: Express Transportation Company. M: Good afternoon. Eagle Production Company here. F: How do you spell 'Eagle'? M: EAGLE. Eagle Production Company. We recently dispatched some office desks through your company and we've just heard from our customers that two of the six desks were damaged when they arrived. F: Are you sure they were all right before we packed and transported them? M: Absolutely sure. All our items are carefully checked before leaving our warehouse. In fact, one of your supervisors was present while the desks were being packed by your people. F: What was the consignment code? M: 85902417. F: Were there any letters after the number? M: Yes, A HPTU. That's 85902417 AHPTU. F: Ah yes. We delivered the desks to Golden. World Import Company for you. M: That's right. F: Could you please let me have their phone number so that we can arrange with them to inspect the damage? M: Certainly. It's 799-67372. F: 7 double 967372. Thanks. ?You will hear three telephone conversations. ?Write one or two words or a number in the numbered spaces on the notes or forms. ?After you have listened once, replay the recording. Conversation One ?Look at the note below. ?You will hear a man making a call about a delivery. Express transportation Company: Messages COMPLAINT From: (1)______ Production Company Re: 2 damaged desks (out of 6)-broken during transportation? Consignment Number: (2)______ Desks sent to (3)______ World Import Company. Action to be taken: Ring (4)______ and arrange to inspect desks.