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Do you know that men die earlier than women? The latest research makes it known that the reason could be that men’s hearts go into rapid decline when they reach middle age. The largest study of the effects of ageing(变老) on the heart has found that women’s longevity may be linked to the fact that their hearts do not lose their pumping power with age. “We have found that the power of the male heart falls by 20-25 percent between 18 and 70 years of age,” said the head of the study, David Goldspink of Liverpool John Moores University in the UK. “Within the heart there are millions of cells that enable it to beat. Between the age of 20 and 70, one-third of those cells die and are not replaced in men,” said Goldspink. “This is part of the aging process.” What surprises scientists is that the female heart sees very little loss of these cells. A healthy 70-year-old woman’s heart could perform almost as well as a 20-year-old one’s. “This gender difference might just explain why women live longer than men,” said Goldspink. They studied more than 250 healthy men and women between the ages of 18 and 80, focusing on healthy persons to remove the confusing influence of disease. “The team has yet to find why ageing takes a greater loss on the male heart,” said Goldspink. The good news is that men can improve the health of their heart with regular exercise. Goldspink stressed that women also need regular exercise to prevent their leg muscles becoming smaller and weaker as they age. 小题1: The underlined word “longevity” in the second paragraph probably refers to “________”. A.health B.long life C.ageing D.effect 小题2: The text mainly talks about ________. A.men’s heart cells B.women’s ageing process、 C.the gender difference D.hearts and long life 小题3:According to the text, the UK scientists have known that ________. A.women have more cells than men when they are born B.women can replace the cells that enable the heart to beat C.the female heart loses few of the cells with age D.women never lose their pumping power with age 小题4:If you want to live longer, you should ________. A.enable your heart to beat much faster B.find out the reason for ageing C.exercise regularly to keep your heart healthy D.prevent your cells from being lost 小题5:We can know from the passage that ________. A.the reason why ageing takes a greater loss on the male heart has been found out B.scientists are on the way to finding out why the male heart loses more of the cells C.the team has done something to prevent the male from suffering the greater loss D.women over 70 could lose more heart cells than those at the age of 20
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举一反三
【多选题】顾客投诉的意义:
A.
帮助企业开创新的商机
B.
增加盈利
C.
帮助企业再次赢得顾客的信任
D.
增加口碑
【单选题】顾客满意的含义是( ):
A.
没有顾客投诉
B.
顾客对其要求已被满足的程度的感受
C.
没有顾客抱怨
D.
产品全合格
【多选题】对饭店来说,顾客投诉的意义在于哪些方面?
A.
帮助饭店发现存在的问题
B.
改善宾客关系
C.
有利于提高饭店管理水平
D.
有利于饭店改善服务质量
【多选题】关于试饼法测定水泥安定性描述正确的是( )。
A.
试饼的直径为60mm±10mm
B.
试饼中心厚约10mm
C.
沸煮时恒沸时间为180min±5min
D.
试饼放入沸煮箱内,需在30min±5min内加热至沸腾
E.
两个试饼均无裂纹,即认为水泥安定性合格
【单选题】顾客投诉管理的意义中表述不正确的是:
A.
发现餐厅工作的疏漏和不足
B.
加深顾客与餐厅之间的感情
C.
增加客源,提高声誉和质量
D.
处理好了也不能挽留顾客,增加客源
【简答题】随机抽取 10 家航空公司,对其最近一年的航班正点率和顾客投诉次数进行调查,所得数据如下: 航空公司编号 航班正点率( % ) 投诉次数(次) 1 81.8 21 2 76.6 58 3 76.6 85 4 75.7 68 5 73.8 74 6 72.2 93 7 71.2 72 8 70.8 122 9 91.4 18 10 68.5 125 ( 1 )用航班正点率作自变量,顾客投诉次数作因变...
【多选题】下列选项中,客户投诉对于企业的意义是 ( )
A.
使企业再次赢得顾客
B.
使企业及时发现产品或服务的失误
C.
开创新的商机
D.
可以为企业建立和巩固良好形象提供机会
E.
为企业增加了成本
【单选题】重视顾客投诉对于企业有重要的意义,以下不正确的是( )。
A.
改善管理
B.
化解纠纷
C.
(C)降低效益
D.
(D)提升形象
【单选题】朱兰博士认为“质量”的一种理解是免于不良,亦即没有那些需要返工或导致现场失效、顾客投诉等的差错。从这个意义上说,提高质量会导致成本的()。
A.
增加
B.
降低
C.
很难说,具体情况具体分析
D.
波动
【单选题】对正确理解投诉的意义叙述不正确的是()。
A.
物业管理投诉的接待与处理是物业管理服务中重要的组成部分,也是提高物业管理服务水准的重要途径
B.
要正确看待物业管理投诉,并把它转换为一种消除失误、改善管理与服务、加深与业主沟通联系的机遇
C.
一般情况下,业主投诉可反映物业管理与服务中存在的缺陷,将各类投诉项目归类存档,同时运用科学的数量统计方法进行顾客满意度的测评,使服务更好
D.
对待业主的各类投诉置之不理、敷衍了事,可以使解决的问题慢慢淡化
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