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【单选题】
最根本的、最可靠的处理客人投诉的最佳方法是 。A.
做好接待投诉客人的心理准备
B.
设法使客人“降温”
C.
果断地解决问题
D.
切实提高服务质量，预防投诉产生
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举一反三
【单选题】Which of the following is true according to the passage?
A.
The increasing number of Mexican immigrants is going to stop expanding in the coming years.
B.
The Mexican immigration has already resulted in an increase in the number of Spanish speaking people.
C.
The Mexican move to the US with the deliberate intention of destroying her culture and political integrity.
D.
The Americans do not have to worry about the impact of Mexican immigration at all.
【单选题】What is implied about the Mexican agricultural products?
A.
The Mexican agricultural products have been highly commercialized.
B.
Some agricultural products are imported from The US.
C.
The Mexican agricultural products are in the leading place in the world.
D.
Some Mexican agricultural product has got a majority of America market share.
【简答题】cell differentiation (细胞分化)
【简答题】细胞分化与细胞全能性(Cell differentiation／cell totipotency)
【单选题】“或是挺身反抗人世的无涯的苦难”一句的英文原文是 “Or to take arms against a sea of troubles”。从修辞上讲,“a sea of troubles (人世的无涯的苦难)”用到了( )。
A.
象征
B.
押头韵
C.
比喻
D.
拟人
【单选题】Her father is ( German, Irish, and English/Mexican, Russian, and Iranian ).
A.
German, Irish, and English
B.
Mexican, Russian, and Iranian
【单选题】What is implied about the Mexican agricultural products?
A.
The Mexican agricultural products have been highly commercialized.
B.
Some agricultural products are imported from the US.
C.
The Mexican agricultural products are in the leading place in the world.
D.
Some Mexican agricultural product has got a majority of America market share.
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