When you are negotiating with someone, listen for the messages that he or she might be sending to you. For example, the word 'difficult' does not【C1】______ the same as impossible. Imagine you are staying in a hotel, and your want to change your room. The managers answer of 'That would be difficult, sir', does not mean that he is saying 'no'. It just means that he wants to know【C2】______ you are prepared to offer him in return for the change of room. If you【C3】______ you will cause him a lot of trouble if he does not change your room, he might【C4】______ it would be better for him to do as you ask. If you are buying a new car, and want to pay less than the price being asked, then the salesmans【C5】______ , 'Im sorry, but we never negotiate on the price', means that they do negotiate on other things, like the【C6】______ time, or the 'extras' that might be available as part of the purchase. In all these【C7】______ the message is never communicated in clear terms. In any negotiation, the two 'players' wish to get as much out of it as they can, of course. In the three【C8】______ above, the salesmen and the hold manager are hoping that you will accept their price or conditions, but their messages make it clear that there may be【C9】______ for movement and compromise. In a successful negotiation, the two sides move towards each other and reach agreement on conditions that【C10】______ both sides. 【C1】