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【单选题】
（）应当是组织的一个永恒目标。A.
以顾客为关注焦点
B.
全员参与
C.
持续改进总体业绩
D.
与供方互利
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反馈参考答案：
举一反三
【简答题】听录音,将下列词语与图片匹配
【单选题】What did Schultz mean by saying "Service is a lost art in America" (Para. 9)?
A.
He wanted to make service an art1st1c work.
B.
He wanted to feel the impact of good service.
C.
He wanted to revive the spirit of service.
D.
He wanted to treat customers in an artistic way.
【简答题】将下列图片与词语正确匹配
【单选题】There is a lot of traffic on the road now. You ________ play football there!
A.
must
B.
need
C.
mustn’t
D.
needn’t
【单选题】设变量a,b和ch已正确定义并赋初值,则以下叙述中错误的是
A.
运算符%的运算对象只能是整数类型
B.
复合运算:a*=b+ch是将变量b、ch之和与a相乘,结果再给a赋值
C.
语句ch=(unsigned int) a+b;是对a与b之和进行强制类型转换,结果赋值给变量ch
D.
逗号表达式的值是最后一个表达式的运算结果
【简答题】What is customer service? what are involved in the customer service of Cross-boarder E-commerce?
【单选题】设变量 a,b 和 ch 已正确定义并赋初值,则以下叙述中错误的是
A.
语句 ch=(unsigned int) a+b;是对 a 与 b 之和进行强制类型转换，结果赋值给变 量 ch
B.
逗号表达式的值是最后一个表达式的运算结果
C.
运算符%的运算对象只能是整数类型
D.
复合运算：a*=b+ch 是将变量 b、ch 之和与 a 相乘，结果再给 a 赋值
【单选题】What is a “service flag?”
A.
General manners used to show you are a trained professional.
B.
Graphic of flag indicating what country a guest comes from.
C.
Lists in policy manual of proper service.
D.
Things you observe which enable you to provide service before it is requested.
【简答题】Match the pictures with the correct discriptions. 将下列图片与相应的词语匹配连线。
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