A guest calls the Front Desk that his baggage has been delayed. A receptionist should__________
A.
Apologize for the delay and go into a long explanation in order to put the blame on someone else.
B.
Act surprisingly that the baggage is still there, and blame the bellboy.
C.
Go into a noisy discussion with the bellboy as to why the baggage was still not delivered
D.
Apologize for the delay and get the bellboy to deliver it at once.