You are going to listen to an instructor talking about making and responding to an apology. Listen carefully and fill in the blanks with the missing words. An apology is an expression of regret for a mistake, a fault, causing trouble or even pain 1 . It’s good form to make an apology 2 . A prompt( 及时的 ) and proper apology invites forgiveness( 原谅 ). Failure to 3 tends to cause embarrassment, or even argument or hostility( 敌意 ). It’s also decent ( 得体的 ) behavior to respond to an apology 4 . To forgive is a virtue( 美德 ). The practice of making an apology is highly appreciated 5 . There’re many ways of making an apology: — Excuse me for 6 . — I’m really sorry for 7 . — I’m terribly sorry to 8 — I’ m awfully sorry (that) I have 9 . — I apologize for 10 . — I’m afraid I seem to have 11 . — I owe you an apology for 12 . — I’m sorry. I didn’t mean to 13 . — It was really quite unintentional. — I hope you excuse me . There are also many ways of responding to an apology: — That’s (quite) all right. — These things happen; it can’t be helped. — I quite understand. Please don’t worry. — (Oh well.) Not to worry. — No problem. Let’s forget it.