B. Listen to the passage again and complete the following sentences. a.Thank-yous do a lot for the team members. They end up feeling 1 , 2 , and more 3 . b. The director at a weekly staff meeting said that she was realizing she didn’t say thank you enough, but she just wanted us to know she couldn’t believe 4 and she was so proud of 5 up till then. c. The director’s incredibly effective statement made me get 6 , and I suddenly felt like I would 7 for this woman, even 8 of my life. d. Developing 9 throughout the entire organization can lead to success: increased 10 , 11 and 12 .