Do you remember a time when people were a little nicer, a little softer, a little gentler with each other? I certainly do, and I feel that much of the world has(6) __________________ gotten away from that. I see such a (7) __________________ in New York City, for example, from when I first moved here more than 20 years ago people rushing into (8) ______________ without giving those inside a chance to get (9) _______________ first, never saying “Thank you.” When others hold a door open for them or “Please.” when they want a (10) _____________ to hand them something, never giving a wave or nod of appreciation when another motorist lets them pull out into traffic.