check-in , reservation record, room number, May I help you, cash, single room R : Good afternoon. Madam. Welcome to Grand Park Kunming. (__________________)? G : Yes, I’d like to(______________) .please. R : Certainly, Madam. May I have you name, please? G : I’m Christine.Nolan R : Do you have a reservation, Ms. Nolan? G : Yes, form today. R : OK, Ms .Nolan, please show me your passport. R : Just a moment, please. I’ll check our(_________________). ( After a while ) Thank you for waiting. Ms. Nolan. Your reservation is for a business( ______________)for one night, the room rate is ¥ 800 that including two breakfasts. Is that all right? G : Yes. R : Print out the registration form? R : You stay here one day, the deposit is ¥ 1500,you want pay for credit card or(_________)? G : By Credit Card. R : OK, Ms. Nolan, please show me your credit card, Do you have a password of your card? G : Yes. R : OK, please input the password. R : The breakfast time is from 7:00am to 10:00am. Please show your(______________) before meal. G : OK. R : Your room number is 1018.Here is your key card. The bellman will take your luggage and show you the way. G : OK.